Our Service

PROTEL GmbH provides a broad range of services, with 15 years experience in after-sales services.

Customer Consulting

Hotline: 0800/0872677

Monday to Friday: 8 AM - 8 PM (CET)

You may contact us outside our office hours by sending an email with your request.

What we Do

  • Europe-wide Customer Hotline
  • Product Consulting
  • Complaint Management
  • Replacement Service
  • Storage Service
  • Logistics
Successful, flexible
and efficient operations -
we save you valuable time.
  • Customer Service
  • Product Consulting
  • Logistics

Company Profile

PROTEL GmbH was founded in Kaiserslautern in 2000, with a focus on after-sales service and complaint management. PROTEL GmbH offers a comprehensive service range with more than 15 years of experience in after-sales service. We are your competent partner in the areas of customer service, complaint management, processing of exchanges, guarantee, repairs and purchasing price reimbursements.

We focus on smooth and efficient processes – from processing of customer complaints to quick execution of the order.
Protel Business Group
Kundenservice Protel

Customer Service

Service Hotline

We look forward to answer your questions and process your request either on the phone with one of our customer service agents or via email, fax or mail.
We provide individual 1st, 2nd and 3rd level product support and a professional advice in various technical issues.


You would like to return or exchange a product?

Please contact our service hotline or email us:
Return Service


Information pursuant to § 5 TMG:

PROTEL Dienstleistungs- und Handels GmbH
Denisstrasse 28 A II
D-67663 Kaiserslautern

Represented by:

Managing Director:
Ralph Hennes


Phone: +49 631 3428-0
Fax: +49 631 3519948
Email: info@protel-service.com

Registry entry:

District court Kaiserslautern
HRB No.: 3761

VAT number:

VAT number pursuant to
§27a Value Added Tax Act:
DE 219 129 723


Liability for contents

Pursuant to § 7,paragraph 1 of the German Telemedia Act (TMG), as a service provider we are responsible under general law for our own contents on this website. Pursuant to §§ 8 through 10 TMG however we are not responsible as service providers to monitor transferred or stored information of third parties or to research circumstances that suggest an illegal activity. Obligations for the removal or barring of the use of information in accordance with legal regulations remain unaffected, even in the event of the service provider not being responsible. Any liability in this respect is, however, only incurred from the moment that knowledge of the specific breach of law is obtained. As soon as the relevant breaches of law are known, the contents which are open to exertion of influence will be removed immediately.

Liability for Links

Our offer contains links to external web pages of whose contents we have no influence. Therefore we can not take guarantee for the foreign contents. The respective supplier or operator of the web pages is always responsible for the contents. The linked web pages were checked for any legal irregularities at the time of the establishment of the link. Unlawful contents were not recognisable at the time the link was set up. Moreover, a permanent control of the contents of the linked web pages shall not be considered reasonable without a concrete indication for a violation of the law and will not be carried out. As soon as we become aware of a legal violation we will remove such contents immediately.


The contents and the works created by the operator of the weg pagee are protected under copyright law. Copying, processing, distributing and any kind of use outside the limits of copyright law require the written approval of the particular author, respectively creator. Downloads and copies of this web page are only permitted for private purposes and non-commercial use. As far as the content of this page was not created by the publisher and/or operator of this website, the third party copyrights are respected. In particular the content of third parties is identified as such. If despite of this you become aware of any copyright infringement, we kindly ask you for a corresponding notice. As soon as we become aware of a legal violation we will remove such contents immediately.